Program Manager


Title: Program Manager


VillageReach transforms health care delivery to reach everyone.  Our vision is a world where every person has the health care needed to thrive. Our programs focus building people-centered health systems that make sure health products and services are available when and where they are needed, with a focus on developing scalable, high-impact solutions. We are driven by a passion for collaboration and partnership, as we believe strongly that collective action is the only way to achieve sustainable change. Our work improves the lives of more than 35 million people in sub-Saharan Africa.  VillageReach in incorporated in Washington State and has offices in Seattle (USA), Democratic Republic of Congo, Malawi, and Mozambique.


VillageReach is looking for a qualified individual to fill the position of Program Manager for its DRC office. The position will be based in Kinshasa, with frequent domestic travels.  The Program Manager will lead the supply chain activities with the government and other technical partners. He/she will assist the Country Director with project oversight, coordination and reporting and be responsible for developing and updating strategic and operational planning and will ensure all projects and deployment plans are timely and efficiently executed. The Program Manager will facilitate transparent and timely communication between all partners through quarterly meetings, reports, and ad hoc meetings as necessary.

Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

  • Provide leadership in supply chain activities, including the design of optimized supply chain systems, systems strengthening, capacity building and mentoring.
  • Provide technical support to Provincial Coordinators and ensure quality of their outputs, including review of their deliverables, work plans, dashboards and reports.
  • Work closely with team members, government programs such as PEV, PNAM, PNSR, national and provincial authorities, DPS, districts health workers to meet the organizational objectives.
  • Develop relationships with key stakeholders in the public health supply chain and establish yourself as a respected and trusted specialist on supply chain issues.
  • Develop project management mechanisms, processes and tools and ensure an efficient tracking and reporting of activities in a timely manner.
  • Participate in the scoping and development of new grants that will deliver transformational change in DRC and other countries.
  • Contribute to establish a culture of trust for VillageReach build on excellence, collaboration and information sharing among partners as well as strong governance and accountability to the project.
  • Represent VillageReach in partners meetings, technical working groups, committees, government forums, and conferences as relevant.
  • Complete any other tasks appointed by the Country Director

The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

  • Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
  • Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
  • Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
  • Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
  • Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making


The ideal candidate will have the following professional qualifications and personal characteristics:

  • Experience in Health System Strengthening Initiatives: Experience working with the DRC’s health system and working with a variety of stakeholders, including the Ministry of Health, PEV, PNAM, PNSR, etc.
  • Thorough knowledge and experience in the areas of supply chain of vaccines and other health commodities.
  • Experience in Project/Program management: Familiar with program and project management principles and strategies.
  • Coalition Building. Experience in working with government, donors, NGO and development agency in Africa to influence change.
  • Resource management: The candidate will assist the Country Director to ensure appropriate resources (human, financial, material) are allocated for project execution. He will report on any  constraint and  risk is associated and  will propose
  • Communication and interpersonal skills. Strong communication and cross-cultural management. Persuasive written and verbal communication. Open mindedness to accommodate the non-traditional mix of disciplines within the team and interpersonal skills to work effectively in partnership with both the private and public sectors and academics on the project and externally.
  • Writing and analytical skills. Superb writing skills and the ability to assemble distill and analyze all necessary information for decision-making, presentations and reports.
  • Problem solving, creative thinking, and analytical skills. Ability to anticipate and make smart and consensual decisions under pressure. Ability and confidence to identify and recommend creative solutions to a diverse group of stakeholders. Identifies both opportunities and needs for change. Ability to identify issues or problems and provide a respective solution that is feasible and acceptable to the local context. Explores and shares innovative best practices with others.
  • Commitment to the mission. Passion for the mission, including strong commitment to global health, and a belief in the role of private sector solutions to public health systems.
  • Personal qualities. Energy, intelligence, diplomacy, proactivity, sound practical judgment and the ability to work independently without supervision.

Further Requirements

  • Congolese national, lawful resident or possessing a legal work permit.
  • A Master’s degree or higher in supply chain management, project management, public policy, resource management, public administration, public health, or related field.
  • 8+ years of experience working in development organizations, with familiarity of donor reporting mechanisms and with a focus on health systems strengthening programs.
  • Excellent command of Microsoft Office 2016 or 2013 (with focus on Excel, Word and PowerPoint). A test will be conducted to assess
  • Excellent written and verbal communication in French and English.
  • Solid programmatic, financial, and organizational planning skill is highly desirable.
  • Ability to work collaboratively and collegially in an inter-agency and geographically dispersed team
  • Ability to be self-directed, prioritize and perform multiple tasks, problem-solve, and work under pressure;
  • Ability to travel domestically and internationally

This is a full time position that requires 100% availability of the selected candidate.

Environment and Physical Demands
VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our Seattle office and our Country Offices and location of other global staff, US based staff are expected to be available for early morning meetings starting at 6am. In addition, our global HQ and Country office staff are expected to be available for late afternoon/evening meetings up to 6pm.


This is an immediate hire and therefore resumes will be reviewed on a rolling basis until 20 January 2020. To apply, please submit your resume and a cover letter [plus any other desired materials] to our online portal:


VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

VillageReach has an established compensation structure that is based on the relevant market and internally transparent. We hire people into the established range based on one’s experience and education and considering internal equity. We do not inquire about salary history.

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