Disaster Response Program Manager, Goma, DR Congo

Closing date: 21 Nov 2019

Help a Child is recruiting an experienced

Disaster Response Program Manager, Goma, DR Congo


Help a Child is a Christian international NGO specialized in community development with its headquarters in the Netherlands and operating in the Democratic Republic of Congo (DRC) since 2008. Founded in 1968, Help a Child’s mission is to improve the well-being of children living in poverty and crisis through supportive communities.

Help a Child’s strategy is holistic and focusing on children and youth, with special attention for girls, disabled and pregnant and lactating mothers because of their vulnerability. When possible, the wider family is included, because they are the nurturing environment in which the child functions and is protected. Help a Child is both self-implementing and working through local partners. Principal sources of income are child & family sponsorship, foundations and institutional donors.

Help a Child is a member of the Dutch Relief Alliance (DRA), a coalition of Dutch humanitarian NGOs funded by the Dutch Ministry of Foreign Affairs. We currently are planning and preparing for the 2020 Joint Response (JR) program, including Food Security and Livelihood (FSL) and Water, Sanitation & Hygiene (WASH) in Fizi and Kimbi-Lulenge health zones in South Kivu and in the Masisi health zone in North Kivu.


Help a Child DR Congo is recruiting an experienced Program Manager who will lead the Disaster Response intervention, including managing the Joint Response project. He/she will develop the strategy and plans for the program, execute program plans, monitor progress and evaluate results. He/she will ensure compliance with Help a Child and donor guidelines and procedures, and with operational quality of projects according to international standards.

He/she will also support the development of new projects in the country, as well as building the capacity of local partners. Further, he/she will support the Country Program Director (CPD) in representing the organization in professional networks and towards donors and relevant government departments, and will play a role in proposal development, fundraising, lobbying and advocacy.

Job Responsibilities

Program management

  • Take the leadership role in the overall management of Help a Child’s Disaster Response in DR Congo;
  • Provide oversight of disaster response programming implementation to ensure timely & high quality delivery of program activities and reporting;
  • Ensure monitoring of activities through regular site visits within the response areas;
  • Coordinate with Help a Child field staff and local partners to ensure sound program strategies are in place;
  • Oversee effective use of procurement procedures by local partners and Help a Child staff;
  • Provide support for multi-sectoral assessments and ensure assessment findings are documented, shared, validated and that they include children’s needs and gender analyses;
  • Ensure that all technical and operational staffing and structure needs for emergency programs are met;
  • Ensure that all field staff managed by him/her respect optimal safety and security management procedures and practices. Continually monitor the safety and security situation, adapting staff safety and security procedures accordingly and in collaboration and cooperation with the CPD.

Program quality

  • Ensure strict compliance of program activities with HaC national and global policies and procedures and with relevant donor regulations and agreements, Sphere and CHS norms and the Charter and Red Cross Code of Conduct;
  • Collaborate with the MEAL Officer to ensure that monitoring & evaluation and accountability processes are in place and compliant with Help a Child PMEL policy, and ensure that feedback is incorporated into program implementation and design and learning is disseminated in the organization;
  • Ensure accountability to beneficiaries.

Networking and program development

  • Develop and maintain good relations with the government at central, provincial and territory level;
  • Strengthen Help a Child’s visibility and presence in cluster meetings and other important in-country donor meetings;
  • Support the CPD with the design of a multi-sector response strategy, program plans and budgets in line with existing country programs and ensure technical and MEAL expertise is included in the process;
  • Identify, develop and recommend programs for potential partnerships. This includes participating in joint need-assessments with other parties, evaluating opportunities to form consortia fur funding purposes, etc.;
  • Support the CPD with fundraising and development of high quality concept notes and proposals in line with the country disaster response strategy.

Capacity building, organizational learning, advocacy and lobbying

  • Build knowledge and technical capacity of implementing partners to deliver and monitor quality interventions in relation to the disaster response component;
  • Coach and mentor the Disaster Response team to deliver high quality programs;
  • Lead Help a Child’s advocacy and lobbying in relation to emergency response;
  • Support the CPD with representing Help a Child’s disaster response at the Coordination forums, to donors, the media and members of the humanitarian community in both North and South Kivu.


  • Produce high quality and timely sitreps/reports for Help a Child, donors and within agreed reporting schedules as required.


  • This position is open to national and international candidates;
  • Minimum of “Licence” (Master’s degree) in development studies, social sciences, agronomic studies or humanitarian studies;
  • Minimum working experience of at least 5 years in a management position in humanitarian interventions with an INGO;
  • Experience in managing a large multi-sector, multi-national team;
  • Experience in managing multi-donor programs (including Dutch MoFA, ECHO, DFID, WFP, FAO, or OFDA) as well as other funding, including transitional phase types of funding that contribute to the nexus of humanitarian and development work;
  • Security management experience across a large and complex program;
  • Good knowledge and understanding of international standards, including the CHS and Sphere norms, and the Charter and Red Cross Code of Conduct;
  • Good team player who displays considerable initiative, independence and the ability to produce creative and pragmatic solutions;
  • Strong analytical, problem solving, leadership and interpersonal skills;
  • Excellent communication, organizational and time management skills;
  • Strong language skills in French and English; knowledge of Swahili is a plus;
  • Personal attitude that includes tolerance, respect of diversity, patience, tact and diplomacy;
  • The capacity and willingness to be flexible and accommodating in difficult working circumstances;
  • Full support of the vision, mission and Christian core values of Help a Child.

Value Proposition

Help a Child offers the opportunity to become part of an ambitious, child centred and Christian international NGO with a dedicated team of professionals motivated to maximize impact. Help a Child offers a fair pay and benefits package that is justifiable to our donors. Furthermore, you will be offered a fixed term contract for one year. Depending on funding, your performance and fit within the team, the contract will be extended.

How to apply:

Interested and qualified candidates are kindly invited to send a cover letter and resume in English at the latest on November 21, 2019 to vacancies@hacdrc.org. In your cover letter, please reflect on your motivation for wanting to become part of the Help a Child organization. This includes a reflection on Help a Child being a child centred and Christian organization.

For more information about the position or the recruitment process, please contact us at info@hacdrc.org. Due to the urgency to fill this role, applications will be reviewed on a rolling basis. We reserve the right to close this advert before the confirmed closing date when we are in receipt of sufficient applications. Should you wish to apply for this post you are kindly advised to submit your application as soon as possible. An (e-)assessment may be part of the selection process. Only shortlisted candidates will be contacted.

Help a Child expects its staff to behave with integrity; to do no harm and to carefully take into account the rights and interests of others. All staff are required to sign and adhere to the Help a Child’s Code of Conduct and recruitment is subject to successful completion of all applicable background checks, including criminal record checks.

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