Team Leader, International Business Centre



TITRE DU POSTE : Team Leader, International Business Centre
DEPARTEMENT : Operations
TYPE DE CONTRAT : CDI assorti d’une période d’essai de 3 mois
Standard Bank RDC fait partie du plus grand groupe bancaire de l’Afrique en termes de capitalisation boursièredont le siège se situé à Johannesburg. Présente dans 38 pays dont 18 en Afrique,c’est depuis 1992 qu’elle opère au Congo à la suite de l’acquisition d’ANZ Grindlays Zaïre qui existait dans le pays depuis 1973.

Standard Bank RDC offre une gamme variée de produits et services par le truchement de ses diverses branches à travers la RDC via un réseau des intermédiaires (banques correspondantes). Nous avons développé une expertise dans la prestation des services liés aux besoins des entreprises minières, multinationales, Nations-Unies et autres organisations internationales opérant en République Démocratique du Congo.
Nos équipes allient leur connaissance approfondie sur les conditions et déterminants du marché en RDC à l’expertise du Groupe Standard Bank opérant dans les marchés émergeants aux fins de développement des solutions sur mesure répondant aux besoins de la clientèle.

Links to structures
Job function* Business Support
Job family* Operations Processing
Job reports to* Manager, International Business Centre
Career type* Functional/Specialist
Job purposedescription*
  • Manage the IBC unit in all aspects of the business and is accountable for all functions therein.
  • Authorisation of transactions on all applicable processing platforms i.e Finacle, SWIFT, ATS, Eximbills etc.
  • Acts as the back-up to the Manager IBC
  • Represents IBC at all internal and external forums


Job criticality Operationally Critical
Key responsibilities*
Output group 1* Tactical Execution
Outputs and measures*
  • Ensure strict adherence/compliance to internal policies & procedures, local exchange control rulings and international standard/best practices in the processing of FX payments, Letters of Credit, Bills for collections & Guarantees.
  • Ensure that all Payments, Letters of Credit, Bill for collections & Guarantees processes are executed accurately and expeditiously within agreed SLA’s.
  • Check and authorize transactions on Finacle, SWIFT, ATS and EE within operating limit
  • Periodic scrutiny of all products queue on CIMS, BOL and EE to ensure all transactions have been processed
  • Ensure the narrations of transactions captured are clear and concise which will facilitate reconciliation in-house and for the clients.
  • Assist reconciliation team to Investigate all outstanding items and ensure they are expunged within 5working days.
  • Exercise vigilant control over the recovery of fees for payments, letters of credit, Bills for collection and guarantees.
  • Review all incoming SWIFT messages to identify messages relevant to supervising area
  • Ensure that all incoming SWIFT messages assigned to designated reports are actioned accurately and expeditiously.
  • Ensure that all internal & external reports (daily, weekly, bi-monthly, monthly, quarterly, bi-annual & annual) and Operations Control Checklists as per direct reports Job description are timely done and accurate.


Output group 2* Strategic Execution
Outputs and measures*
  • Develops, implements and continuously improves the Payments and Trade Product function’s processes and procedures, in co-ordination with the Manager IBC, with a view of ensuring efficient and effective functioning and high level of service


Output group 3* Customer and Business Partner Relationship Management
Outputs and measures*
  • Work hand-in-hand with CAS. Identifies customer service expectations, applies SLAs and align to the Customer Value Proposition in order to deliver an appropriate service
  • Correspondent banking relationship to enable optimal service delivery


Output group 4* Cost Management
Outputs and measures*
  • Develops and implements tactical initiatives to reduce cost and ensures that budgets for the IBC function are met, especially within the Trade and Payment areas
  • Ensures that throughput is maximised through all the unit function by implementing principles of Lean manufacturing and Six Sigma
  • Review stationery utilisation quantity by reducing printing of unnecessary documents
  • Monthly Recovery and monitoring of telephone usage to ensure cost reduction
  • Process re-engineering to ensure significant reduction in TAT
  • Monthly review of Overtime – pre-approval process for effective management of overtime. Ensure significant reduction in overtime
Output group 5 Resource Utilisation
Outputs and measures
  • Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies


Output group 6 Operational Performance
Outputs and measures
  • Identifies and defines tactical operational performance metrics geared towards meeting IBC objectives by leveraging opportunities
  • 100% same day processing and validation and tick back of all domestic and offshore transactions received before cut-off time (SLA conformance)
  • Collaborates with other areas to ensure that best practices and a standard approach is followed
  • Provides accurate and timeous MIS as per the matrix agreed with Centre (ROA Operations) to enable informed decision making


Output group 7 Control
Outputs and measures
  • Identifies, assesses and mitigates the risks facing both systems and business processes thereby minimising the operational risks.
  • Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.
  • Near zero errors and duplication on Payment processes (cheques, ITT, OTT, RTGS, ACH, IAT, etc)
  • Ensures satisfactory audit rating (Both Internal and External)


Output group 8 People management
Outputs and measures
  • Drives a performance management and career development culture through mentoring and motivating in regular team and one-on-one meetings to ensure optimal performance and minimise staff turnover rate
  • Ensures that resources are skilled across the different processes to enable cross product and cross function workload balancing
  • Ensure that resources are managed to have a work-life balance
Output group 9 Self-Development
Outputs and measures
  • Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
  • Up-skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications
Output group 10 Key performance measure
Outputs and measures
  • Consistent achievement of high levels of customer service and satisfaction, striving to exceed targets and SLA’s set.
  • Reduced cost and increased throughput.
  • Flexible allocation of resources between critical areas
  • Compliance to regulatory requirements governing banking practices
  • Effectiveness in management and mitigation of operational risks
  • Achievement of business objectives
  • Zero penalty from the Regulators (Compliance issues)
Type of qualification: First Degree
Field of study:Applicable Certification
  • In-depth knowledge of the various systems used within the Foreign Operations environment
  • Knowledge of corporate banking and the interface between frontline service, sales and support functions
  • Knowledge of banking transaction processes relevant to products and services offered to customers
  • Practical knowledge of how to input, access and utilize information to analyse/forecast trends
  • Working knowledge of capacity management principles and processes
  • Knowledge of cost management principles and practices
  • Knowledge of the applicable legislations
  • At least 5 years’ experience in management of complex operations, ideally within the corporate financial service sector
  • Process / project management experience will be an added advantage
  • Managing projects
  • Building and maintaining relationships
  • Managing Operational Risk
Behavioural Competencies
  • Excellent interpersonal and communication skills (across the business)
  • Strong customer focus and service orientation
  • Creative, analytical with good problem-solving skills
  • Conflict management skills and ability to manage ambiguity
  • Self-driven, values based, innovative, independent adaptive and results orientated person
  • High emotional intelligence
  • Strong business acumen and ability to translate strategy into business plans
Technical Competencies
  • Risk identification and assessment skills
  • Negotiation skills
Problem solving, planning and decision making
Problem solving
  • The nature and complexity of problems encountered varies from day to day. The Manager needs to find appropriate solutions, which will meet the needs of business, while still ensuring that risk is kept to a minimum, and internal audit requirement are met
  • There are guidelines/ policies and procedures in place to be followed, but the incumbent needs to research new ways of doing things, with a view to constantly improving productivity and quality of work produced in the IBC function
  • The consequences of solutions may be realised in the short, medium or long term


  • The ability to engage in strategic operational activities and then to interpret and convert these into workable, tactical operational process plans for implementation in a changing and competitive processing/customer services environment
  • Conceptual/creative thinking needs to be coupled with strong practical sensibility to ensure that strategies are effectively implemented to optimize the short, medium- and long-term operational needs and to support the business’ objectives
  • The jobholder needs to think and plan up to 2 – 3 years ahead, to ensure the successful delivery of outputs, particularly when preparing budgets and headcount requirements
Decision making
  • In providing a responsive service delivery function there is pressure to meet tight deadlines and to satisfy customer requirements in an environment with a wide variety of problems and unexpected challenges which requires the skill to identify, prioritise and resolve issues at the customer interface
  • The job requires the incumbent to be able to handle authority expediently, be orientated towards immediate accomplishments and to be a firm decision maker business vision and who can take an idea and move with it to conclusion.
  • Part of the challenge lies in an ability to harness appropriate advice, guidance or assistance timeously from key stakeholders.
  • Requires an innovative individual who can think laterally, who has business vision and who can take an idea and move with it to conclusion
Additional Job Dimensions
Typical direct reports for this job* Job Title: None
Number: No direct reports
Financial accountability* Type of Budget:No Budget Managed
Work conditions*


  • Job holder will be office bound
  • Job may involve travel i.e. local, regional and international
  • Job holder must be willing to work outside normal working hours
Les personnes intéressées sont priées d’adresser leurs candidatures par e-mail à l’adresse électronique  en reprenant l’intitulé du poste en objet de leur e-mail.Les dossiers comprendront uniquement une lettre de motivation ainsi qu’un Curriculum Vitae détaillé à jour (en anglais) renseignant les numéros de téléphone et adresses e-mails d’au moins trois personnes de référence.

Seuls les candidats de nationalité congolaise remplissant les critères susmentionnés seront considérés pour la suite du processus.

La date de clôture pour la réception des candidatures est fixée au vendredi 1er novembre 2019 à 17h00’.


La Direction des Ressources Humaines

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