Country Director – Democratic Republic of Congo (DRC)



Closing date: 30 Sep 2019


VillageReach works with governments to solve health care delivery challenges in low-resource communities. Our programs focus on increasing access to quality health care at the last mile, or the point at which services are delivered. We develop and implement new ideas and approaches to ensure vaccines and medicines are available, increase the capacity of health workers and ensure they have access to data to improve health. Our work improves the lives of more than 20 million people in sub-Saharan Africa. VillageReach is headquartered in Seattle, WA with offices located in the Democratic Republic of Congo, Malawi and Mozambique.



DRC Country Director is responsible for the overall programmatic and administrative aspects of the organization in DRC. The position serves as the primary representative of DRC operations to the government, in-country partners, and to VillageReach’s Seattle, USA headquarters. The position reports to the Vice President, based in South Africa, and manages all country staff employed in DRC.


Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time.

  • Lead the pursuit and development of new business opportunities for growth in DRC including drafting of concept notes, proposals and budgets (40% of non-routine time);
  • Oversee the implementation of VillageReach’s programs in DRC including the creation and monitoring of work plans, budgets, and evaluations;
  • Manage all country office staff and provide oversight for finance, administration and human resources, so as to ensure compliance with all local laws, donor requirements, and organizational procedures and policies;
  • Develop and manage relationships with government, donors and other partners
  • Coordinate VillageReach’s activities in DRC with and provide regular reporting to government partners, other NGOs, donors, and the organization’s headquarters;
  • Monitor program implementation and refine program strategies and plans accordingly, ensuring that DRC program design and execution are aligned with the organization’s global strategy;
  • Maintain regular and substantive communication with other offices, acting as a liaison between the DRC office and the Seattle office;
  • Represent VillageReach in technical working groups, committees, government forums, and conferences;
  • Stay informed on local and international initiatives that support VillageReach objectives;
  • Define and fill staffing needs and maintain an office environment that encourages learning and growth;
  • Be responsible for enforcing security and safety procedures for staff and visitors.


The following competencies reflect what is expected of all VillageReach employees; including examples of how one might demonstrate each of these competencies in one’s role.

  • Personal Motivation and Drive: Is self-directed in one’s approach to work, but asks for help when needed; holds oneself accountable; undertakes self-development activities; seeks to build and master new skills; looks for and takes advantage of opportunities within the organization
  • Collaboration & Effective Communication: Establishes and maintains effective relations with coworkers, partners & stakeholders and external parties; works collaboratively with others to accomplish organizational and team goals and objectives; works actively to resolve conflicts; expresses ideas and thoughts effectively; selects and uses appropriate communication methods and maintains meaningful communication with virtual coworkers and other parties to keep them informed
  • Commitment to Diversity & Inclusion: Takes personal responsibility for and supports others across the organization in creating and sustaining a diverse work environment where individuals are welcomed, valued, respected and supported; personally committed to attaining cultural competency including self-awareness of one’s own attitudes about culture and cross-cultural interactions; exhibits the willingness and ability to engage openly and respectfully around issues of race, colonialism, identity and culture; upholds equity in access to sharing of information, ideas, and opportunities throughout VillageReach
  • Commitment to Excellence: Produces a high output of work, both in terms of quality and quantity; looks for ways to improve and promote quality; monitors work to ensure quality; has a personal commitment to the mission of VillageReach
  • Solution Orientation & Innovation: Focuses on results and desired outcomes and how to best achieve them; gets the job done; sees opportunities for creative problem-solving while staying within the parameters of good practice; sees old problems in new ways and has novel approaches to solving those problems; contributes original and/or resourceful ideas to their area of responsibility; is able to consider and articulate risks and consequences of proposed innovations and factor these into decision-making


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

This position directly supervises up to 8 employees directly. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

Education & Experience:

  • An MPH, MPA or equivalent degree preferred and at least ten (10) years of direct program and administrative experience at Country Director level in a healthcare set-up or an equivalent combination of education and work experience is required.

Other Qualifications:

  • Familiarity with the operational context in DRC and ability to navigate complex relationships with government and donors.
  • Ability to travel internationally, including to the United States, on business.
  • Established cultural competency in partnering with racial, cultural and linguistically diverse groups.
  • Demonstrated understanding of challenges with working in rural, underserved and low-income context; experience living in and/or working in a low-income country a plus.
  • Proficient in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfortable in a fast-paced technical environment.
  • Proficient in written and spoken French and English.
  • Ability to prioritize and perform multiple tasks, problem-solve, and work under pressure.

Environment and Physical Demands

VillageReach has no private offices, employees work in a shared, open environment with task and conference rooms accessible to employees for privacy and meetings. The noise level in the work environment is usually quiet. Due to the time zone differences between our Seattle office and our Country Offices and location of other global staff, US based staff are expected to be available for early morning meetings starting at 6am. In addition, our global HQ and Country office staff are expected to be available for late afternoon/evening meetings up to 6pm.


VillageReach is an Equal Employment Opportunity Employer committed to workforce diversity. We believe that diverse, equitably weighted perspectives foster an organizational capacity to create novel solutions that improve health in the most underserved and hard-to-reach areas. To align our values, innovations and impact, VillageReach is committed to recruiting and retaining a diverse global workforce.

How to apply:

This is an immediate hire and therefore resumes will be reviewed on a rolling basis. Women and Nationals of DRC are encouraged to apply. To apply, please submit your resume and a cover letter to our online portal:


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