OFFRE D’EMPLOI N° 010/SB-RDC/KIN/2019
TITRE DU POSTE : Specialist, Application Support
DEPARTEMENT : Information Technology
LIEU D’AFFECTATION : Kinshasa
TYPE DE CONTRAT : CDI assorti d’une période d’essai de 3 mois
A PROPOS DE STANDARD BANK
Standard Bank RDC fait partie du plus grand groupe bancaire de l’Afrique en termes de capitalisation boursière dont le siège se situé à Johannesburg. Présente dans 38 pays dont 18 en Afrique, c’est depuis 1992 qu’elle opère au Congo à la suite de l’acquisition d’ANZ Grindlays Zaire qui existait dans le pays depuis 1973.
Standard Bank RDC offre une gamme variée de produits et services par le truchement de ses diverses branches à travers la RDC via un réseau des intermédiaires (banques correspondantes). Nous avons développé une expertise dans la prestation des services liés aux besoins des entreprises minières, multinationales, Nations-Unies et autres organisations internationales opérant en République Démocratique du Congo.
Nos équipes allient leur connaissance approfondie sur les conditions et déterminants du marché en RDC à l’expertise du Groupe Standard Bank opérant dans les marchés émergeants aux fins de développement des solutions sur mesure répondant aux besoins de la clientèle.
I. JOB DESCRIPTION | |
Links to structures | |
Job function* | Information Technology |
Job family* | Application Development and Support |
Job reports to* | Manager, Application Maintenance & Support |
Career type* | Functional/Specialist |
Contribution | |
Job purpose description* | To provide second/third level user support across all applications, core banking and peripherals at both Branch and Head Office. To monitor, maintain, manage and effect deployments/changes as per Group governance/policies/standards/mandates to ensure high-performance and availability of applications/peripheral systems. To escalate high impact issues to Manager, Application Maintenance & Support. |
Job criticality | Operationally Critical |
Key responsibilities* | |
Output group 1* | Provide support for applications, core banking and peripheral systems |
Outputs and measures* |
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Output group 2* | Execute local testing and deployment of new applications and changes |
Outputs and measures* |
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Output group 3* | Support and maintain systems applications |
Outputs and measures* |
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Output group 4 | Effect system changes and maintenance |
Outputs and measures |
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Output group 5 | Key Performance Measures |
Outputs and measures |
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II. REQUIREMENTS | |
Qualifications | |
Formal minimum qualification 1* | Type of qualification: Diploma Field of study: IT and Computer Sciences |
Other qualifications, certifications or professional memberships | ITIL Foundation Certification |
Experience | |
Experience required 1*
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Job Function: Information Technology Job Family: Application Development and Support Years: 1-2 Years Experience Description: Experience in supporting banking applications in a multi-system environment. |
Experience preferred 1
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Job Function: Information Technology Job Family: Business Partnering Years: 1-2 Years Experience Description: Experience engaging directly with a client-facing team on their technology requirements would be advantageous. |
Experience preferred 2 | Job Function: Information Technology Job Family: Application Development and Support Years: 1-2 Years Experience Description: Some experience of working with different programming languages would be advantageous. |
Behavioural Competencies | |
Behavioural competency 1* | Competency Label: Developing Expertise Competency Description: “Developing Expertise” is about individuals being open to learning as well as maintaining an efficient rate at which they learn. Furthermore, aims to develop relevant expertise can apply productively in service of their organisation’s goals. |
Behavioural competency 2* | Competency Label: Examining Information Competency Description: This competency serves to aid effective problem solving and requires being effective at probing and analysing situations efficiently and accurately. This competency is important because without sufficient analysis, effective solutions become less probable. In addition, poor analysis makes it more likely that individuals become confused and anxious, bored, error prone or overwhelmed by detail, which also impacts negatively on successful problem solving. |
Behavioural competency 3 | Competency Label: Interpreting Data Competency Description: This competency is about interpreting data accurately with an emphasis on the processing and interpretation of numbers. This competency also includes the utilisation of technology. |
Behavioural competency 4 | Competency Label: Interacting with People Competency Description: This competency is about fostering relationships that benefit the organisation as well as an individual’s effectiveness and efficiency. More specifically, it includes personal networking behaviours, making contact with others and strengthening relationships. |
Behavioural competency 5 | Competency Label: Showing Composure Competency Description: This is about the extent to which individuals can remain calm under pressure and maintain poise before and during important events. As such, the competency addressed in this document is concerned with the extent to which individuals show behaviours that lead to the effective handling of pressurised situations. |
Behavioural competency 6 | Competency Label: Checking Details Competency Description: This competency is concerned with the careful checking and confirmation of details in a task. Another behaviour associated with the “Checking Details” competency is being accurate. Being accurate requires individuals to have a strong quality orientation as well as to be thorough and detailed in their approach when completing tasks in order to avoid making mistakes. |
Behavioural competency 7 | Competency Label: Taking Action Competency Description: This competency is about taking action in service of achieving the organisation’s goals. It is about being energetic, showing initiative and being action oriented. |
Technical Competencies | |
Technical competency 1*
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Competency Label: Application Knowledge for Support Competency Description: Refers to the knowledge and experience required to ensure provision of application maintenance and support services. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept |
Technical competency 2*
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Competency Label: Business Continuity Management Competency Description: Refers to the knowledge and experience required to ensure provision of service continuity planning and support. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept |
Technical competency 3
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Competency Label: Information Security Competency Description: The management of, and provision of expert advice on, the selection, design, justification, implementation and operation of information security controls and management strategies to maintain the confidentiality, integrity, availability, accountability and relevant compliance of information systems. Proficiency Level: BASIC – Applies elementary concepts to develop activities under supervision |
Technical competency 4
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Competency Label: Knowledge of Banking & Financial Services business Competency Description: Knowledge of business concepts, entities (definition, ownership, use, semantics and syntax) specific to Banking & Financial Services industry. Proficiency Level: BASIC – Applies elementary concepts to develop activities under supervision |
Technical competency 5
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Competency Label: Rollout Management Competency Description: Refers to the knowledge and experience required to ensure the protection of the live environment and its services by using formal procedures and checks. Proficiency Level: PROFICIENT – Clear knowledge and application of the concept |
Technical competency 6
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Competency Label: Testing Competency Description: The planning, design, management, execution and reporting of tests, using appropriate testing tools and techniques and conforming to agreed standards, to ensure that new and amended systems, together with any interfaces, perform as specified. Proficiency Level: BASIC – Applies elementary concepts to develop activities under supervision |
Leadership Competencies (for jobs in Levels of Work 3 to 7) | |
No leadership competencies identified | |
Additional Job Dimensions | |
Business accountability: Impact on end result* | Contributory - Advisory or facilitating services for use by others
Description or examples: Execute the decisions to upgrade, change, enhance or backup systems based on instructions received. |
Typical direct reports for this job* | Job Title: None Number: No direct reports |
Financial accountability* | Type of Budget: No Budget Managed Size of Budget (ZAR equivalent): Click here to enter text. Type of accountability: Choose an item. |
Internal relationships* | Business area: Business areas that use the applications in the supported portfolio Job: Employees and line managers Nature of relationship: Contribute to their service delivery Sphere of influence: Limited to their department only Description or examples: Engaging on system issues or changes that could affect their clients. Business area: Group technology teams |
Accountability for problem solving* | Degree of guidance received to solve problems: Standardised – Substantially diversified procedures, general supervision Description or examples: Group policies and standard operating procedures define the way the applications need to be maintained and governed and the daily routine is defined be the line manager. Degree of original thought required to solve problems: Patterned – Similar situations, solution by choice of known processes Description or examples: Application Support Specialists are accountable for providing second level support for technical issues for a defined grouping of applications. |
Accountability for planning of activities* | Performance or supervision of varied activities
Description or examples: Activities and checklists are quite standard, but due to the nature and significant variety of the bank’s systems, the way it has to be applied varies substantially from day to day. |
Discretion allowed for decision making* | Standardised – Prescribed practices, supervision of progress and results
Description or examples: Processes and policies are defined. Line manager review takes place on a daily basis. |
Work environment* | Working Conditions 1: Night work may be required Working Conditions 2: Regular overtime may be required Physical Requirements: No specific physical requirements |
III. COMMENT POSTULER?
Les personnes intéressées sont priées d’adresser leurs candidatures par e-mail à l’adresse électronique info@standardbank.cd en reprenant l’intitulé du poste en objet de leur e-mail.Les dossiers comprendront uniquement une lettre de motivation ainsi qu’un Curriculum Vitae détaillé à jour renseignant les numéros de téléphone et adresses e-mails d’au moins trois personnes de référence.
Seuls les candidats de nationalité congolaise remplissant les critères susmentionnés seront considérés pour la suite du processus.
La date de clôture pour la réception des candidatures est fixée au vendredi 27 septembre 2019 à 17h00’.
La Direction des Ressources Humaines