Operations Manager

Closing date: 22 Sep 2019


The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with 190 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality. Organizational Context

On 1 August 2018, just one week after the declaration of the end of the Ebola outbreak in Equator province, the 10th Ebola epidemic of the DRC was declared in the provinces of North Kivu and Ituri , which are among the most populated provinces in the DRC which also share borders with Burundi, Rwanda, Uganda and South Sudan. As of 26 August 2019, there were a total 2,983 EVD cases (105 probable), 1,990 deaths ad 883 survivors. According to Epi data for week 34 (19 to 25 August 2019) a total 77 cases were reported which was an increase from 57 cases in week 33. The outbreak has now spread beyond North Kivu with cases reported in South Kivu province. The IFRC since 2018 has been implementing an emergency response operation which is currently categorized as a ‘Red’ phased emergency. An Emergency Coordinator was appointed and has been leading the operation to ensure effective expert input and oversight on strategic and operational issues. As a complex conflict environment, ICRC is the security lead and has strong presence and over two decades in North Kivu. There is recognition of IFRC’s added value and expertise, particularly in SDB, CEA and IPC. Both movement components with DRC RC are working very closely. The EVD response operation is being implemented under a One International Appeal (OIA,MDRCD026) which seeks 43 million Swiss francs to reach 15.5 million people and will run until February 2020. Currently more than 20 international staff and 34 national staff are involved in response activities in North Kivu and Ituri provinces along with 13 DRC Red Cross staff and over 1,500 volunteers. In addition, ICRC’s delegates and staff are providing support to this operation. To date, RC/RC Movement collectively reached more than 1,616,896 people through community engagement (risk communication) activities, operationalized SDB teams in different affected locations, conducted more than 8,883 SDBs, Infarction Prevention and Control (IPC) activities in health facilities have been implemented and the EVD response operation strategy is being revised as per the evolving context. Vigilance and preparedness measures in neighbouring provinces should also be strengthened. An emphasis on contact tracing active case finding at community level, SDB and risk communication for early detection to limit spread of the disease and ensure rapid control of the outbreak is crucial. As such, it is an extremely important and urgent task to respond very quickly to this outbreak, to contain the disease and limit its impact.

Job Purpose

Reporting to the Head of Country Representative, the incumbent provides the technical lead to ensure the optimal coordination and direct management of resources required for the effective and efficient implementation of the emergency operations.

Job Duties and Responsibilities

  • Assume overall responsibility for leading the EVD operation in North Kivu and Ituri Provinces on behalf of the IFRC DRC Country Office ensuring appropriate links with the IFRC structure and appropriate application of the operational strategic direction;
  • Supervise IFRC technical leads to ensure they work closely with the managers of relevant NS departments in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.
  • Develop and communicate a clear vision and strategy for the operation with clear, measurable objectives, ensuring that this is appropriate to the humanitarian needs, makes optimal use of Federation-wide capacities and is properly aligned with the strategies of Country authorities.
  • Take proactive roles for revising the operational strategy as per the evolving context, ensuring constant monitoring and analysis of the operating environment, timely readjustment of the operational priorities, and leading any revision of the Emergency Plan of Action with support from the Yaoundé CCST and Africa Regional Office counterparts
  • Ensure and support the existing DRC RC/IFRC counterpart system established for the purpose of the smooth implementation of the One international appeal.
  • Along the DRC RC, build alliances and partnerships with other emergency actors to enhance the implementation of the emergency plan of action. Support, the DRC RC to enhance their position vis a vis the national and international coordination mechanism.
  • Support IFRC technical leads to develop programme approaches which strengthen and develop the National Society’s structures, capacity and performance; analyze and understand their current strengths and weaknesses and to ensure provision of necessary technical and material support particularly in relation to the ongoing crisis.
  • Promote and assist the integration of humanitarian priorities and interventions within all relevant programming divisions in the NS.
  • Ensure that the response is based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.
  • Assist the NS, Movement and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets
  • Ensure a robust and coherent monitoring of the situation and its potential evolution and ensure that humanitarian interventions are responsive to current and emerging needs and threats.
  • Work with the regional DM or DCPRR Unit to develop, implement and review contingency planning for identified threats in operational areas, as well as the development of capacities within the NS for emergency response.
  • Support the NS in setting up the structure needed to ensure that all components of the response are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners.
  • Support the NS in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions. Together with the NS and the Head of Country Office, represent IFRC in coordination meetings and forums, involving national authorities, national and international agencies, donors and other partners in the country.
  • Support the DRC RC in establishing an effective information management system for the response, including statistics
  • Work with PMER leads in IFRC and the DRC RC to ensure that planning and reporting requirements are met in a timely and efficient manner.
  • Advise on the need of additional human resources and support deployments in coordination with the Country and Regional IFRC offices, HR departments and/or surge desk.
  • Ensure sound financial management is applied to all Federation-assisted programmes within the DRC RC, that budgets are monitored, and any problems identified, and solutions implemented in timely and effective manner.
  • Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements.
  • Ensure that timely and accurate financial and narrative reports are prepared and are in line with requirements specified in the project agreement or standard Federation reporting guidelines.
  • Ensure that an adequate Movement Coordination Framework, specifically at operational level, is in place as required by the operation context
  • Oversee the design and implementation of a transition/exit strategy to a more sustainable approach based on NS preparedness and capacity building in EVD Education


  • University degree in relevant area
  • Relevant degree in project management or DM
  • Basic Delegates Training Course or IMPACT. FACT, ERU, RDRT training
  • Medical background (public health preferred)


  • At least 8 years of disaster management experience, including managing staff
  • Field experience in coordinating and managing disaster and crisis management projects and activities especially population movements
  • A minimum of 2 years’ experience in leading and managing Health programs or projects
  • Previous experience in Ebola response
  • Good understanding of the humanitarian environment, strong analytical skills and capacity to translate analysis into strategy and planning
  • A very good track record of managing people, networking, influencing and negotiating and building relationships effectively.
  • Experience of field-based implementation is essential.
  • Experience of setting up, managing and coordinating disaster response, including leading multi-national response teams, managing staff
  • Experience of financial management to ensure compliance
  • Experience in leading and managing complex operations programs in a humanitarian organization in developing countries and in complex emergencies or similar contexts
  • Work experience with RC/RC and in particular, National Societies
  • Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation
  • Good knowledge and relevant work experience in the regional context – Preferred

Knowledge, skills and languages

  • Effective team and project management skills
  • Good analytical skills and solution-oriented
  • Good mentoring and capacity development skills
  • Ability to work well in a multicultural team
  • Excellent stress management skills
  • Demonstrated technical expertise in strategic management, project planning and budgeting, resource management, implementation ability as well as programme monitoring and evaluation
  • Excellent communication and inter-personal skills with the ability to represent the International Federation and to coach, mentor and influence people
  • Good Knowledge of the region and the Country targeted
  • Demonstrated accountability
  • Fluently spoken and written English and French
  • Good command of another IFRC official language (Spanish or Arabic)

Competencies and values

Values: Respect for diversity; Integrity; Professionalism; Accountability
Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust
Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others


The Federation is an equal opportunity employer.

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