from Food for the Hungry
Job Title: Sr. Security Manager
Field / Region: Democratic Republic of Congo
Location: Bukavu, DR Congo
Reports To: Operational supervisor – Country Director Functional supervisor – Africa Security Advisor
Values, Vision, and Purpose
At Food for the Hungry, we operate under a set of guiding principles we call “The Heartbeat.” This includes our Values, Vision, and Purpose, which serve as the explanation of who we are and how we work as an organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty.
The Sr. Security Manager is the content expert and focal point within the country of assignment. This position may have other regional assignments as directed by the Deputy Regional Director (80% DRC with 20% other assignments). The Sr. Security Manager is responsible for providing leadership on safety and security policy management and operational support to enable the safest and most effective implementation of FH programs and activities. This role will do this by facilitating and delivering high quality, standards driven security risk management practices including training and influencing all staff.
*Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Key Result #1 – Support the implementation of FH’s minimum operating security standards (MOSS) at the country-level (35%).
- Develop and implement a comprehensive security system in DRC;
- Monitor, evaluate and report security risk management, travel security and duty of care application and adherence of policy, standards and processes;
- Facilitate security plans according to FH standards and use established processes, forms and templates;
- Develop and conduct trainings and drills that support security awareness, standard operating procedures, contingency plans and emergency response;
- Lead and in collaboration conduct risk assessments and risk treatment solutions on an ongoing basis;
- Provide regular security updates and briefings to staff, including briefing of visitors and new staff inductions;
- Promote international travel security standards to and from the country office and manage adherence to the travel management policy;
- Maintain development and compliance records and communicate compliance to the Regional Security Advisor or Global Security Department in the absence of the Region;
- Maintain the global security training register using established criteria and registers;
- In collaboration, develop and implement in-country journey management process;
- Conduct site-specific security assessments for FH offices, warehouses, and other property locations and advise on new site locations;
- Coordinate with other team members to ensure staff know how to identify health risks, how to protect against illness, injury and stress, and how to obtain proper support or medical treatment;
- Ensure operational plans and budgets reflect responsibilities for staff management, training, support, security and well-being.
Key Result #2 – Training and Influence (35%).
- Strengthen security awareness and skills of all staff;
- Supervise, train and mentor security officers and focal points;
- FH values team collaboration; the Sr. Security Manager will be responsible to support the integration of security into the operations so that administration and programs are strengthened and not hindered;
- Long-term mentoring and coaching of security focal points. This includes but is not limited to:
• Regular field visits;
• Intentional coaching opportunities;
• Developing individualized learning plans and continual encouragement;
• Collaboration with the Security Department on FH’s SFP development program;
• Ensure the SFP job descriptions match SFPs capacity;
• Dialog regularly with the Security Department on SFPs development progress;
- Engage and collaborate with senior leadership and programs to strengthen stakeholder acceptance approach and actions;
- Active participation and regular coordination with the country senior leadership team;
- Influence and coach the senior leadership team on their security and duty of care role, and assist them to integrate security into every area of operations;
- Represent FH externally and in interagency forums, and where security forums do not exist, create them.
Key Result #3 – Threat and incident management at the country-level (30%).
- Communicate foreseeable and present security threats to staff and leadership, and use escalation protocols and procedures;
- Ensure threats that could impact FH country operations or personnel are being formally communicated accurately, succinctly and timely to leadership, staff and the Security Department;
- Initiate incident information management during a critical event and keep current all notes, logs, and information;
- Encourage and train staff and supervisors to actively report threats and incidents;
- Report and update incidents using the established protocols and IR platform;
- Conduct incident data analysis and share the information with country leadership and the Security Department.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Vibrant personal relationship with Jesus Christ and Christian commitment to serving the poor and in full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose;
• Excellent people skills including warmth and sensitivity, conversational, able to relate to and effectively communicate with people from different cultures (at various levels within the organization);
• High integrity and a strong sense of professional ethics;
• Able to self-manage a diverse and dynamic set of responsibilities, proactively solve problems and / or suggest viable solutions while advancing goals and objectives;
• Demonstrated computer operating skills, including proficiency in Microsoft Office products, Google platform, and virtual technologies such as Skype and / or other virtual meeting software;
• Excellent organizational skills; ability to plan and coordinate work, ensure the efficient flow of projects and processes;
• Strong people management skills / interpersonal skills with the ability to motivate, teach and mentor staff and volunteers;
• Comfortable and persuasive when speaking before both large and small groups;
• Ability to interact positively with all levels of the organization and across organizational and cultural boundaries;
• Ability to work a flexible schedule (including weekends, holidays and non-business hours);
• Ability to manage large-scale dynamic projects;
• Demonstrated experience and desire to train and coach all staff levels using various training methods;
• Experience developing and implementing security risk management standards in NGOs;
• Experience in incident reporting and mapping processes;
• Excellent planning, coordination, and reporting skills, with the ability to organize a substantial workload comprised of complex, diverse tasks and responsibilities;
• Strong communication, both verbal and written, people management and interpersonal skills in English, with experience in leading multicultural, multi-location, values-driven teams;
• Project management skills desired;
• Competency in field-based communications systems such as HF Codan, Motorola VHF, Thuraya, satellite and incident mapping platforms desired;
• Humanitarian negotiations for access desired;
• Ability to lift up to 25 pounds above shoulder height;
• Medical fitness to live and travel in rural and urban areas with extreme conditions and limited medical support;
• Ability to travel up to 50% of time per year in the US and internationally, to insecure countries or locations.
Education and Experience: Bachelor’s degree in a related field with at least three (3) years of working experience in security management with an International Non-Governmental Organization or other international organization; one (1) year in a high-risk environment; or equivalent combination of education and experience.
Supervisor Responsibilities: Directly supervises staff. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, etc.
Language: Proficiency in spoken and written English and French. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
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